Complete control over your AR process.
From standards ingestion to full auditability, Revio Labs is designed for strict compliance and performance.
1. Approved Communications Ingestion
We ingest your existing templates, tone guidelines, and process documents. The system is trained on the customer’s approved communications, tone, and processes to strictly adhere to your approved language and never goes off-script.
Ingestion Complete
2. Guided Multi-Channel Conversations
Engage customers across Email, SMS, WhatsApp, and Phone. The AI follows a guided path to resolve payments, answer common questions, or arrange payment plans within your pre-defined limits.
Customer TimelineActive Case #4921
"Hi John, just a reminder that invoice #INV-2024-001 is due in 3 days..."
"Hi John, invoice #INV-2024-001 is now due. Click here to pay: revio.pay/x8s9..."
3. Escalation & Approval Gates
Define strict rules for when a conversation must be handed over to a human agent. Whether it's a dispute, hardship claim, or a specific dollar value, you set the boundaries.
Escalation Rules
4. Full Auditability & Reporting
Every message sent, received, and logged is available in a real-time audit trail. Generate compliance reports instantly and monitor agent performance.
Audit Log
| Time | Event | Status |
|---|---|---|
| 14:02:11 | System initiated SMS Template: Payment_Due_Generic | Sent |
| 14:02:15 | Gateway confirmed delivery Provider: Twilio | Delivered |
| 14:05:42 | User clicked payment link IP: 203.0.113.42 | Interaction |
5. Tenant Isolation & Security
Your data lives in an isolated tenant within our AWS environment. No cross-customer data sharing. We use purpose-limited access controls to ensure data is only used for its intended purpose.
