Privacy Policy

1. Introduction

Revio Labs Pty Ltd (“Revio Labs”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, engage with our services, or interact with our platform.

We operate in accordance with applicable privacy and data protection laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where relevant, we also align with internationally recognised privacy standards.

2. Scope

This Privacy Policy applies to:

• visitors to the Revio Labs website
• individuals who contact us or request information
• customers and authorised users of Revio Labs’ services

It does not apply to personal information handled directly by our customers within their own systems, except where Revio Labs processes such information on their behalf as a service provider.

3. Information We Collect

3.1 Information you provide directly

We may collect personal information that you voluntarily provide, including:

• name
• business name
• email address
• phone number
• job title
• messages or enquiries submitted through forms or communications

3.2 Information collected automatically

When you visit our website, we may collect limited technical information, such as:

• IP address
• browser type and device information
• pages visited and interaction data
• referral source

This information is used for security, performance monitoring, and website improvement.

4. How We Use Personal Information

We use personal information to:

• respond to enquiries and demo requests
• provide and operate our services
• communicate with customers and prospects
• improve our website and offerings
• comply with legal and regulatory obligations

We do not sell personal information.

5. Revio Labs as a Service Provider

Revio Labs provides software and implementation services that support accounts receivable communication processes for organisations.

When acting as a service provider:

• we process personal information only in accordance with customer instructions and approved configurations
• access to data is purpose-limited to delivering the agreed service
• data is isolated per customer and not shared between customers
• all processing is subject to audit logging and access controls

Customers remain responsible for ensuring their use of Revio Labs complies with applicable laws and regulations.

6. Data Security

Revio Labs implements administrative, technical, and organisational measures designed to protect personal information, including:

• secure cloud infrastructure hosted in AWS
• role-based access controls
• tenant isolation
• encryption in transit and at rest (where applicable)
• monitoring and audit logging

No system is completely secure, but we take reasonable steps to safeguard personal information from misuse, loss, and unauthorised access.

7. Data Retention

We retain personal information only for as long as necessary to:

• fulfil the purposes outlined in this policy
• meet contractual and legal requirements

Retention periods may vary depending on the nature of the information and the applicable customer agreement.

8. Disclosure of Personal Information

We may disclose personal information:

• to service providers who assist us in operating our website or services (under confidentiality obligations)
• where required or authorised by law
• with your consent

We do not disclose personal information to third parties for marketing purposes.

9. International Data Transfers

Revio Labs may use cloud infrastructure or service providers that operate outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is protected in accordance with this Privacy Policy and applicable law.

10. Your Rights

Depending on applicable law, you may have the right to:

• access personal information we hold about you
• request correction of inaccurate or incomplete information
• make a complaint regarding our handling of personal information

Requests can be made using the contact details below.

11. Cookies and Analytics

Our website may use cookies or similar technologies to:

• enable core website functionality
• analyse usage patterns
• improve user experience

You can control cookies through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our handling of personal information, please contact: